Terms & Conditions

We have created two versions of our terms and conditions for our customers. If you need terms that are quick to read and easy to digest, read the Summary. If you prefer to have more detail, please read the Full Version. 

All the terms and conditions in this document are deemed as accepted by you, the customer, when you make payment for the lessons. If there is any contradiction between the Summary and the Full Version, then the detail of the condition found in the Full Version will take precedence. If any questions arise from reading this document, please do not hesitate to contact us.

These terms are subject to change, and you will be able to find the most current version of this document at thetutorsurgery.co.uk/terms.

Summary

Fees

1. A booking for trial lessons or school holiday lessons is confirmed when we have received payment in full.
2. For regular lessons (weekly or fortnightly), fees are paid on a monthly basis. Payment is due seven days before the first of the month in which the lessons will take place.
3. Lessons that are not paid for in advance will not be taught. 

Free lesson offer (referrals)

1. When you refer a new customer, you will receive a credit for one free lesson.
2. You will receive this credit on the invoice that is produced after the new customer has made a confirmed booking.
3. The maximum credit payable for one free lesson will be no more than the value of a 60-minute lesson. If you are paying for different lessons with different costs, the credit will match the cost of a lesson with the highest hourly rate, up to the 60-minute limit.
4. The free lesson offer is unlimited. Each new referral entitles you to one free lesson providing the full conditions are met. (See Full Version below).

Cancellations

1. All missed lessons are charged and non-refundable. However, if a lesson needs to be rescheduled, we will always do our best to accommodate your requirements. When less than two weeks’ notice is given, it is generally very hard for a suitable alternative arrangement to be made, so please give as much notice as possible.
2. All lessons during term time are compulsory.
3. All lessons during the school holidays are optional. 

Stopping tuition

1. The minimum notice required (via email or in writing) for stopping regular tuition is four weeks.

Full Version

Fees

1. For trial lessons and school holiday lessons, a booking is confirmed when we have received payment in full. Until a booking is confirmed, the proposed lesson times remain available for others to book.
2. Regular lessons take place on a weekly or fortnightly basis. We are unable to accommodate any other patterns of regular lessons.
3. Fees for regular lessons are paid on a monthly basis. Invoices are sent approximately fourteen days before the first of the month in which the lessons will take place, and payment is due seven days before the same first of the month.
4. If fees due are more than two days late, the next regular lesson will become immediately available for others to book. We also reserve the right to charge an administration fee of £10 for late payment.
5. Lessons that are not paid for in advance will not be taught.

Free lesson offer (referrals)

1. New customer referrals will entitle you to a free lesson under the following conditions:
   1. The new customer must make a confirmed booking of at least two trial lessons, paid in full.
   2. The new customer must state your name as the referrer at the time of booking trial lessons.
2. The free lesson will be issued as a credit on the next invoice you receive.
3. The value of the free lesson you receive cannot exceed the value of one 60-minute lesson. For example, if your weekly lessons are two hours long, the credit you receive will be to the value of one hour, not two hours
4. If you are paying for different lessons with different costs, the credit will match the cost of a lesson with the highest hourly rate, up to the 60-minute limit
5. The free lesson offer is unlimited. Each new referral entitles you to one free lesson providing the above conditions are met.

Cancellations

1. All missed lessons are charged and non-refundable.
2. All lessons during term time are compulsory.
3. All lessons during the school holidays are optional. 
4. If a lesson needs to be rescheduled, we will always do our best to accommodate your requirements under the following guidelines:
   1. If it is known in advance that a scheduled lesson cannot be attended, please call or email your tutor to give as much notice as possible. The more notice that is given, the more likely it is that a lesson can be successfully rescheduled.
   2. The minimum notice required for rescheduling lessons is two weeks.
   3. Any requests for rescheduling made within two weeks of a lesson due to exceptional circumstances will be handled purely at the discretion of the tutor.
   4. There is no guarantee that a lesson can be rescheduled, and in the event that it is not possible, the lesson fee will not be refunded, nor carried forward to a subsequent week. However, please be assured that we always do our best to reschedule lessons within the constraints of tutor timetables and other students’ availability.
5. From time to time, there will be unavoidable occasions when a tutor will need to reschedule lessons. We will always give as much notice as possible of these rearrangements. In the unlikely event that we are unable to find a suitable alternative slot, or if we have to cancel the lesson outright (again, unlikely), the credit for the cancelled lesson will be applied to your next invoice.

Stopping tuition

1. The minimum notice period required for stopping regular tuition is four weeks.
2. The notice should be given in writing or via email. (Verbal notification will not be accepted).
3. Where a GCSE or A Level student is working towards final exams in the summer exam period, it will be assumed that no lessons are required after the date of the last exam, and no notice is required.